• Article 1 – Identity of the Seller
• Article 2 – Applicability
• Article 3 – The Agreement
• Article 4 – Prices
• Article 5 – Payment
• Article 6 – Delivery
• Article 7 – Right of Withdrawal (EU Consumers)
• Article 8 – Nature of the Product
• Article 9 – Complaints
• Article 10 – Liability
• Article 11 – Retention of Title
• Article 12 – Governing Law and Jurisdiction

Sativus.com is a trademark of:

Bloembollenbedrijf J.C. Koot
Vennewatersweg 29
1935 AR Egmond-Binnen
The Netherlands

• Phone: +31 (0)6 24590389
• Email: info@sativus.com
• Chamber of Commerce (KvK): 58256105
• VAT number: NL852948918B01

• 2.1 These Terms and Conditions apply to all offers, orders, and agreements concluded via the webshop www.sativus.com.
• 2.2 These Terms and Conditions apply exclusively to customers acting as consumers. For business-to-business (B2B) transactions, separate General Terms and Conditions of Sale apply.
• 2.3 By placing an order through the webshop, the customer explicitly accepts these Terms and Conditions.
• 2.4 These Terms and Conditions are made available to the customer before the conclusion of the agreement and can be downloaded and stored by the customer.

• 3.1 An agreement is concluded when the seller confirms the order by email.
• 3.2 The seller reserves the right to refuse an order or attach additional conditions to the delivery.
• 3.3 Obvious errors or mistakes in product descriptions, prices, or other information are not binding.

• 4.1 All prices displayed on the website are in Euros (EUR) and include VAT.
• 4.2 Shipping costs are stated separately during the checkout process.
• 4.3 The seller reserves the right to adjust prices before the agreement is concluded.

• 5.1 Payment must be made using one of the payment methods offered during checkout.
• 5.2 The order will be processed after successful payment authorization.

• 6.1 Delivery of flower bulbs is seasonal and aligned with the natural planting season.
• 6.2 Orders placed outside the shipping season will be delivered during the next suitable shipping period for the customer’s region.
• 6.3 During the shipping season, orders are typically dispatched within several working days.
• 6.4 Delivery times are indicative and not binding.
• 6.5 In case of force majeure (including but not limited to crop failure, natural disasters, or transport disruptions), the seller may suspend or cancel the agreement without liability.

• 7.1 Consumers have the right to withdraw from the agreement within 14 days after receiving the goods, without giving any reason.
• 7.2 To exercise the right of withdrawal, the customer must notify the seller in writing via email at info@sativus.com.
• 7.3 The products must be returned unused, undamaged, and in the original packaging.
• 7.4 Return shipping costs are borne by the customer unless otherwise agreed.
• 7.5 The seller will refund payments within 14 days after receiving the returned goods.
• 7.6 The right of withdrawal does not apply to products that are perishable or nature-based products with limited shelf life if their condition has deteriorated due to improper storage after delivery.

• 8.1 Natural variation
  Flower bulbs and corms are natural products. Natural variations in size, shape, weight and appearance may occur. Crocus sativus corms are not perfectly round and may have an oval or irregular shape.
• 8.2 Commercial grading
  Commercial size classifications, such as 9/10, 10/11 and 11/+, refer to the circumference of the corm. After lifting, the corms are washed, dried and mechanically graded according to size.
• 8.3 Natural shrinkage during storage
  The corms may continue to lose moisture and naturally shrink after grading during further drying and storage. The seller takes this expected shrinkage into account when grading. However, as this is a natural product, the degree of shrinkage may vary between individual corms and between harvest seasons.
• 8.4 Regrading before dispatch
  Corms are not mechanically regraded immediately before dispatch. Additional mechanical handling can cause damage to the corms and their protective tunics and may negatively affect product quality.
• 8.5 Size variation after grading
  As a result of natural shrinkage and biological variation, a delivered batch may contain minor size differences, and individual corms may measure slightly below the nominal grading size at the time of delivery. Size classification should be assessed by the actual circumference of the corm and not solely by calculating circumference from a single diameter measurement.
• 8.6 Flowering
  The seller does not guarantee specific flowering results. Successful cultivation depends on climate, soil conditions, planting, water management and proper care by the customer.

• 9.1 Customers are requested to report visible defects or discrepancies as soon as reasonably possible after delivery, preferably within 7 days, so that the seller can investigate the issue promptly. This does not affect the consumer's statutory rights.
• 9.2 Complaints must include clear photos and a description of the issue.
• 9.3 If a complaint is justified, the seller may, at its discretion, replace the product or refund (part of) the purchase price.

Please contact us at info@sativus.com.

• 10.1 The seller’s liability is limited to the purchase price of the product concerned.
• 10.2 The seller is not liable for indirect damage, consequential damage, or loss of profit.

Ownership of the products transfers to the customer only after full payment has been received.

• 12.1 These Terms and Conditions are governed by Dutch law.
• 12.2 Any disputes shall be submitted to the competent court in the Netherlands.
• 12.3 If any provision of these Terms & Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.