Privacy policy

Privacy Policy of sativus.com

Introduction

Bloembollenbedrijf J.C.Koot ("we", "us" or "sativus.com") values your privacy. This privacy policy ("Policy") is effective as of May 31st, 2018 and updated on [insert date]. It summarizes what information we collect from users ("you") and how we use it.

This Policy does not govern the collection and use of information by companies we do not control, nor by individuals not employed by us. Please review the privacy policies of any linked websites before providing personal data.

This Policy applies to data collected in connection with products and services offered by us, including mobile websites, apps, customer services, and promotional activities.

By using our services or submitting personal data to us, you agree to the processing of your personal data as described herein. If you do not agree, please do not use our services or provide us with your personal data.

What we do with your personally identifiable information

“Personally identifiable information” means data that can identify you, such as:

  • Name, company, email address, phone number, billing and shipping address
  • sativus.com user ID and password (if applicable)
  • Credit card information (if applicable)
  • Preferences and login session data
  • Domain name and IP address

We use your personal data to:

  • Provide and fulfill our services and contractual obligations
  • Ensure functionality and security of our services
  • Prevent fraud and misuse
  • Improve and personalize our services and marketing
  • Communicate with you about products, services, updates, and surveys

Review invitations via Trustpilot

After purchasing from us, we may share your name and email address with Trustpilot A/S, our independent review platform, to invite you to provide feedback. Trustpilot acts as our data processor. If you prefer not to receive these invitations, please contact us. More information: https://legal.trustpilot.com/for-reviewers/end-user-privacy-terms

Email delivery via Twilio SendGrid

We use Twilio SendGrid to deliver transactional and review invitation emails. Your email address and related metadata may be processed by SendGrid to ensure reliable delivery. Twilio Inc. is based in the United States and certified under the EU-U.S. Data Privacy Framework. More information: https://www.twilio.com/legal/privacy

Third-party processors and international transfers

We may store your data with third-party vendors. If data is transferred outside the EEA (e.g., to the USA), we ensure appropriate safeguards, including standard contractual clauses or vendor certifications (e.g., Privacy Shield).

Data Quality and Your Rights

We take reasonable steps to ensure your personal data is accurate and up to date. You have the right to:

  • Request access to your personal data
  • Request correction or deletion of your data (unless legally required otherwise)
  • Receive a copy of your data in a machine-readable format
  • Object to the processing of your data, including for direct marketing
  • Lodge a complaint with a data protection authority

You can view and update your data:

  • By logging into your account on sativus.com
  • Using [this form] or by writing to us with a copy of your ID (with BSN hidden)

Mailing address: Bloembollenbedrijf J.C.Koot Vennewatersweg 29 1935AR, Egmond Binnen Netherlands

Cookies and Web Analytics

We use cookies and Google Analytics to improve user experience and analyze site usage. You can control cookie settings in your browser. We also use DoubleClick and Google (Universal) Analytics, both provided by Google LLC, which may process data in the USA. IP anonymization is enabled.

You can opt out:

  • Via browser plugin: https://tools.google.com/dlpage/gaoptout?hl=en
  • Via cookie settings at https://www.aboutads.info/

Security

We implement appropriate technical and organizational measures to protect your data, such as:

  • Firewalls and secure servers
  • Encryption and access controls
  • Backup and fraud protection systems

Children's Privacy

We do not knowingly collect data from children under 13. You must be at least 13 to register.

Contact Information

Sativus.com is a trademark of: Bloembollenbedrijf J.C.Koot Vennewatersweg 29 1935AR, Egmond Binnen Netherlands

Privacy Contact: Jaap Koot
T: +31 624590389
E: j.c.koot@sativus.com

If you have questions, please contact us. You may also contact the Dutch Data Protection Authority if you are not satisfied with our response.

Changes to this Policy

This Policy may be updated from time to time. Please check back periodically for updates.