• Article 1 – Identity of the Seller
• Article 2 – Applicability
• Article 3 – The Agreement
• Article 4 – Prices
• Article 5 – Payment
• Article 6 – Delivery
• Article 7 – Right of Withdrawal (EU Consumers)
• Article 8 – Nature of the Product
• Article 9 – Complaints
• Article 10 – Liability
• Article 11 – Retention of Title
• Article 12 – Governing Law and Jurisdiction

Sativus.com is a trademark of:

Bloembollenbedrijf J.C. Koot
Vennewatersweg 29
1935 AR Egmond-Binnen
The Netherlands

• Phone: +31 (0)6 24590389
• Email: info@sativus.com
• Chamber of Commerce (KvK): 58256105
• VAT number: NL852948918B01

• 2.1 These Terms and Conditions apply to all offers, orders, and agreements concluded via the webshop www.sativus.com.
• 2.2 These Terms and Conditions apply exclusively to customers acting as consumers. For business-to-business (B2B) transactions, separate General Terms and Conditions of Sale apply.
• 2.3 By placing an order through the webshop, the customer explicitly accepts these Terms and Conditions.
• 2.4 These Terms and Conditions are made available to the customer before the conclusion of the agreement and can be downloaded and stored by the customer.

• 3.1 An agreement is concluded when the seller confirms the order by email.
• 3.2 The seller reserves the right to refuse an order or attach additional conditions to the delivery.
• 3.3 Obvious errors or mistakes in product descriptions, prices, or other information are not binding.

• 4.1 All prices displayed on the website are in Euros (EUR) and include VAT.
• 4.2 Shipping costs are stated separately during the checkout process.
• 4.3 The seller reserves the right to adjust prices before the agreement is concluded.

• 5.1 Payment must be made using one of the payment methods offered during checkout.
• 5.2 The order will be processed after successful payment authorization.

• 6.1 Delivery of flower bulbs is seasonal and aligned with the natural planting season.
• 6.2 Orders placed outside the shipping season will be delivered during the next suitable shipping period for the customer’s region.
• 6.3 During the shipping season, orders are typically dispatched within several working days.
• 6.4 Delivery times are indicative and not binding.
• 6.5 In case of force majeure (including but not limited to crop failure, natural disasters, or transport disruptions), the seller may suspend or cancel the agreement without liability.

• 7.1 Consumers have the right to withdraw from the agreement within 14 days after receiving the goods, without giving any reason.
• 7.2 To exercise the right of withdrawal, the customer must notify the seller in writing via email at info@sativus.com.
• 7.3 The products must be returned unused, undamaged, and in the original packaging.
• 7.4 Return shipping costs are borne by the customer unless otherwise agreed.
• 7.5 The seller will refund payments within 14 days after receiving the returned goods.
• 7.6 The right of withdrawal does not apply to products that are perishable or nature-based products with limited shelf life if their condition has deteriorated due to improper storage after delivery.

• 8.1 Flower bulbs are natural products. Variations in size, shape, and appearance may occur.
• 8.2 The seller does not guarantee specific flowering results. Successful cultivation depends on climate, soil conditions, and proper care by the customer.

• 9.1 Visible defects must be reported within 7 days after delivery.
• 9.2 Complaints must include clear photos and a description of the issue.
• 9.3 If a complaint is justified, the seller may, at its discretion, replace the product or refund (part of) the purchase price.

Please contact us at info@sativus.com.

• 10.1 The seller’s liability is limited to the purchase price of the product concerned.
• 10.2 The seller is not liable for indirect damage, consequential damage, or loss of profit.

Ownership of the products transfers to the customer only after full payment has been received.

• 12.1 These Terms and Conditions are governed by Dutch law.
• 12.2 Any disputes shall be submitted to the competent court in the Netherlands.
• 12.3 If any provision of these Terms & Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.